| Digital wallet card | Plastic card | |
|---|---|---|
| Printing and posting | None | Needed each issue or season |
| Lost card | Resend the pass | Print and send a replacement |
| Change of tier or expiry | Updates live | New card or sticker |
| Cancel a membership | Deactivate instantly | Card stays in the member's wallet |
| Reach members | Free push notifications | Not possible |
| Works without a smartphone | No | Yes |
| Environmental footprint | No plastic | Plastic waste |
When to keep plastic
For members without a smartphone, a small plastic run still makes sense. Many clubs run both during the switch.